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Reviews

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Customer Reviews

Feedback from our satisfied customers

Steve was great as our project manager. There was some minor miscommunication from the salesperson to the project manager, but all was resolved and the work looks good. The company…

Cara V. in Birmingham, MI -

Finished Basements Plus did a great job in remodeling our basement. Originally the basement was nothing but a catch all that wasn't used for anything but storage and a place…

Robert R. in Lake Orion, MI -

I cannot rave more highly about this builder. We just bought this condo last year and had to gut the entire thing. We dealt with several nightmare contractors/builders on other…

Brenda A. in Northville, MI -

We just had our basement finished with Finished Basements Plus and they did a great job. Craig, Mike, and the rest of the crew were very professional, they answered all…

Brad H. in Northville, MI -

Very impressed with the professionalism of the basement specialist planning out our project.  Joseph has been super patient and knowledgeable, answering all of our questions regarding design and budget.  Also…

Georgia G. in Rochester, MI -

We love our finished basement and are so glad we decided to go with Finished Basements Plus—the quality is amazing! The team - Mike and Craig - went above and…

Katie O. in Canton, MI -

Our basement was the only place I had to use for my art and photography work, but for four to six months of the year, it was too cold to…

Molly S. in Berkley, MI -

I absolutely feel that they are a fabulous company! I am very happy that we chose them! My basement is beautiful! I loved all of the staff! Everything was wonderful!…

Kristina F. in Canton, MI -

 

GuildQuality: Customer Satisfaction Surveys

Guildmaster Award for Service Excellence

Finished Basements Plus has received this prestigious award for 3 consecutive years.
2017, 2018 & 2019

GuildQuality is a 3rd party review company that surveys the homeowners of each and every project we complete. They allow us to have meaningful third-party involvement and get honest answers to our questions. The feedback we receive allows our company to continuously improve our processes to ensure a remarkable basement remodeling experience.

GuildQuality Guildmaster Award Recipient:

Out of 600+ eligible applicants, Finished Basements Plus is one of 300+ businesses within the residential construction industry recognized by GuildQuality for consistently delivering superior customer care.

In determining which businesses receive the Guildmaster Award, GuildQuality reviews thousands of survey responses submitted by customers of Guildmaster candidates, and considered two primary metrics for each candidate: the percentage of customers stating they would recommend the business to friends and the percentage of customers who responded.

Finished Basements Plus achieves a recommendation rate of 90% or above from their customers surveyed by GuildQuality.